Responsible gambling

Responsible Gambling at The Casino at the Empire

The Casino at the Empire is committed to providing a safe and responsible gaming environment for all its patrons. We understand that problem gambling can affect anyone, regardless of age or background, and we take our responsibility seriously.

Tools for Responsible Gaming

We offer various tools to help you manage your betting habits:

• Self-Exclusion: If you feel that you have a problem with gambling, please contact us and ask to be self-excluded from the casino. This will prevent you from accessing your account or participating in any gaming activities.
• Deposit Limits: You can set deposit limits on your account to control how much money is available for betting.
• Time-Outs: We also offer time-outs, which allow you to take a break from gambling for a specified period.

Identifying Problem Gambling

If you are concerned about your own or someone else's gambling habits, look out for these signs:

• Needing to gamble with increasing amounts of money
• Repeated unsuccessful attempts to cut down or control betting
• Becoming irritable and defensive when questioned about your betting habits

Support Services

We encourage you to seek help from our staff or external organizations if you feel that problem gambling is affecting your life.

• GamCare: A leading UK charity providing advice, support, and treatment for people affected by problem gambling.
• National Gambling Helpline (run by GamCare): Free confidential phone service offering advice on various aspects of gaming
• GambleAware: An independent charity that aims to reduce the harm caused by gambling.

Responsible Gaming Materials

Empire Casino is committed to promoting responsible gaming practices and provides a range of materials for our patrons:

• Information leaflets: Available in various languages, these provide information on problem gambling and how to seek help.
• Posters: Displayed throughout the casino, they promote awareness about responsible gaming.

Our Pledge

We will continue to monitor our policies and procedures regarding responsible gaming. If you have any concerns or suggestions, please do not hesitate to contact us.